Service center
UFG Service Center: a catalyst for your success
Real professionals. Real conversations. Real service.
Proudly representing our agency partners to service accounts in extraordinary ways
The licensed underwriting experts who create UFG’s in-house service center aim to care for customers with a human touch that sets us apart.
You won’t find a call center here. There are no telephone scripts. Just real insurance professionals who have real conversations to help everyone achieve their goals.
When agencies place accounts with UFG Service Center, we intend to provide the same level of superior service that policyholders expect from their trusted insurance agent and UFG as their responsive carrier.
UFG Service Center underwriters take the responsibility of caring for customers seriously
Through a designated point of contact and a goal of one-call resolution, we work hard to ensure that a person-centered experience guides every interaction.
Courteous, helpful and prompt customer services provided include:- Auto ID cards.
- Certificates of insurance.
- Claim reporting.
- Coverage updates.
- Evidence of property insurance.
- Policy renewals.
- Questions and inquires (bills, payments, coverages, claims).
- Extended hours of operation from 7 a.m. to 6:30 p.m. CT.
Agents can rely on us
We let our agents decide which accounts to place in our care based on simple guidelines, with easy management of service center accounts online anytime.
With the peace of mind that comes from entrusting UFG Service Center to lend a helping hand, we hope you’ll discover even more time in your day to take care of business.
Don't take our word for it
It’s easy for us to spotlight our benefits, but nothing quite compares to hearing from some of the people who depend on us.
Here’s what agents and policyholders have to say about UFG Service Center:
“[Service
center underwriters] always want to help solve any coverage issue or problem. I can count on them.”
– Deb, Minnesota agency
“[Service center underwriters] looked up everything I had questions on and provided the detail I needed to know while my request was in process.”
– Ami, Missouri agency
“The UFG staff are always knowledgeable, helpful and always answer my questions.”
– Alan, policyholder in Colorado
“[Service center underwriters] were very helpful and made the renewal process quick and easy.”
– Nancy, policyholder in Missouri