Simple solutions for our customers
In the complex world of insurance, how can we simplify business practices for agents and policyholders?
It’s a question we ask ourselves every day at UFG. Because “simple solutions for complex times” isn’t just our tagline; it’s our approach to everything we do at UFG.
And by simple, we don’t mean easy, we mean better—better claims and loss prevention services, better marketing and service support, and better technology and training tools to enhance the customer experience.
For our agents, this means spending less time on office tasks and more time assisting clients and prospecting business. For our policyholders, it means spending less time on managing their policies and more time on living their lives.For us, it means listening to our customers and being empowered to put their ideas into action and their needs ahead of our own. This solutions-driven approach is what inspires us to work smarter, faster and better for the people who depend on us.
Providing exceptional services to our customers is one of our core values at UFG, and it goes beyond our employees offering a courteous message in an email, a friendly voice on the other end of the phone or a warm smile in person—though you can expect all that, too.
The insurance business is a people business, and we’re in this business for our insurance agents and our policyholders—our services were designed to add value to the customer relationships that are so valuable to us.
A loss can turn a person’s world upside down, which is why we are committed to making the claims process as simple as possible, bringing our customers’ worlds right side up in no time. Each year, more than 250 employees in our claims department process an average of 35,000 claims, either from the office or out in the field. Oftentimes, a loss is our only direct interaction with a policyholder, giving us an opportunity to prove to them that they have made the right decision by choosing UFG to protect them.
Each week, our loss prevention representatives travel to different areas of the country, helping commercial policyholders take steps to minimize injuries, reduce property damage, improve operating efficiency and even cut insurance costs. We don’t make only one visit to a business or jobsite; we make multiple visits in order to establish a close working relationship with our customers. These loss prevention efforts have yielded positive results over the years, with significantly fewer and less severe losses.
Ensuring agent success
No one knows our products and services at UFG better than our marketing representatives. Every day, our marketing reps visit different agencies in their territories, building and maintaining strong working relationships with the members of our agency force. Our marketing reps are knowledgeable decision makers and experienced problem solvers, dedicated to helping our agents be successful with UFG. You can depend on them to keep you informed, to accompany you on sales calls and property inspections, and to provide you with our latest marketing tools and materials to help make that sale.
Assisting commercial policyholders
Our Service Center of licensed account specialists assist thousands of commercial policyholders with policy changes, coverage questions, billing inquiries and requests for certificates of insurance and auto ID cards. This service not only allows for the expedient handling of policyholder requests, it enables our insurance agents to devote more of their time to enhancing customer relations and prospecting new business.
Offering self-service websites
UFG offers the latest digital technology to our customers, available wherever and whenever—in the office or out of the office, during hours or after hours. At ufgAgent.com, our insurance agents can process quotes, submit business, retrieve policies, view billing information and access marketing materials. Our mobile app even lets them service policies, report claims and retrieve billing information on the go. At ufgPolicy.com, our policyholders can view policies, print Auto ID cards, pay bills and report claims. With our dedicated self-service websites, agents can successfully manage their business and policyholders can effectively manage their policies—24 hours a day, seven days a week.
On-demand training for agents
To help our insurance agents streamline work processes and improve work flow, UFG has agency training specialists on staff to provide personalized and on-demand technology training sessions to our agents and their staff members. Our insurance agents appreciate that our training sessions are customized specifically for them and that they can be held either onsite or online, whichever they prefer.