Claims capabilities

Putting you at the center of everything we do

For a responsive carrier that meets you where you’re at — think UFG

We're with you every step.

People who make a difference

At UFG Insurance, we believe claims aren’t just processes — they’re personal. Each claim represents a unique story, and our professionals bring the deep expertise, dedication and compassion needed to support the entire journey. We’re proud to offer an exceptional claims experience backed by:

Seasoned leaders bringing diverse expertise to every level of our claims operations — empowering specialists with the confidence and authority to streamline claims.
In-house claims professionals with vast industry knowledge and a passion for helping insureds and claimants through their claim as quickly, kindly and efficiently as possible.
Field claim specialists and lead general adjusters who are highly skilled in their craft and provide in-person claims service on first-party property claims of moderate and severe complexity. They partner with insureds, striving to return them to a pre-loss status, while working to get an agreed figure with the contractor of the insured’s choice.
The major case unit, which is led by a seasoned professional with extensive experience in complex exposures and construction defect claims. With deep expertise, the unit focuses on thorough investigation and effective resolution.
The construction defect team, which ensures the meticulous handling of complex claims. Additionally, this team is dedicated to matching adjuster talent and capabilities with claim complexity, ensuring each claim is managed by the most qualified professional.

Claims advocacy partners with a passion for building agency and policyholder relationships and ensuring the claims experience is as consistently smooth as possible. Serving as a single point of contact, these seasoned professionals collaborate with internal UFG teams to find resolutions while instilling trust in our best-in-class services.

Person-centered service

Service is at the heart of everything we do in the claims department, and our professionals work hard to maintain consistency and predictability on every claim. Our goal is to be there for you with prompt, fair and courteous service that’s always meeting you where you’re at.

We strive to infuse empathy and respectful clarity into every interaction — keeping people at the heart of every claim. Our person-centered mindset goes beyond “handling claims” to “understanding there’s a person behind each claim.” This means we’re not only focused on results, but also on how we get you there, working to ensure every experience reflects the exceptional care and service you deserve.

Convenience you can count on

UFG has claims specialists strategically located throughout the country, allowing us to resolve claims quickly. We’re focused on efficient reporting and prompt, personal response — with jurisdictional expertise in your market and teams that can handle any size loss with the same level of best-in-class service.

UFG also offers convenient tools and support to make working with us even simpler:

ufgAgent portal — report claims directly to UFG, access loss runs and receive real-time claim updates.
Insureds can submit photos virtually for faster first-party property and auto physical damage claims.
Digital options available to expedite the payment process.
Workers compensation policyholders have access to 24/7 nurse triage support.

We're ready when you are.

Find an agent

Putting you at the center of everything we do

People who make a difference

Person-centered service

Convenience you can count on

We're ready when you are.

Find more claims-related resources from UFG

Report a claim

Report a work comp claim

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