Career Opportunities

Career Opportunities

Current Openings

Whether you are a recent college graduate or an experienced industry professional, we’re confident that you’ll find your desired career path within UFG. So, take the next step and apply for a position today.


Customer Service Associate

:
2017-1634
:
1
:
US-IA-Cedar Rapids
:
10/27/2017
:
Accounting
:
None
No
 
 

Overview:

UFG can offer you an award-winning workplace and a trustworthy, financially-stable company. While we’ve always known our commitment to employees and financial stewardship, it is good to have others recognize our dedicated efforts. UFG was named to the “2017 Top Workplaces” list by The Des Moines Register. What a fantastic opportunity for you to be in the forefront of Customer Service! At UFG you will make an important impact by providing accurate information via telephone, email or both to our internal and external customers.

 

You will make an important impact by providing accurate information via telephone, e-mail or both to our internal and external customers within established time frame goals. The majority of your time will be spent on the phone providing customer support. You will work from several different systems throughout the day and handle electronic payment processing. If you possess accurate data entry skills and enjoy showing what it means to provide best in class service, then this is the opportunity for you.

 

This position is a part-time position working 2:30 pm - 6:30 pm cst.

 

Responsibilities:
  • Handle a large volume of daily telephone inquiries from both internal and external customers.
  • Ensure proper documentation on all inquiries.
  • Process EFT set ups, and payment transactions.
  • Provide excellent customer service and meet or exceed quality assurance and adherence guidelines set forth by supervisors.
  • Report and research inconsistencies that arise.
  • Perform other duties as assigned.

Qualifications:
  • High school diploma
  • 1-3 years of customer service experience.
  • Ability to provide best-in-class customer service and promote a positive and professional image to both internal and external customers.
  • Clear and non-abrasive written and verbal communication skills.
  • Superior phone etiquette.
  • Quality is of the highest importance, so high accuracy of data entry is crucial.
  • Ability to work independently with a minimal supervision.
  • Ability to handle and maintain confidentiality of insured’s information
  • Demonstrate an open-minded, team-oriented, and collaborative work style


UFG Career Opportunities

Connect With Us

Join our talent network and receive UFG job alerts

If we don’t currently have any job openings that interest you or match your skill set, we encourage you to connect with us to receive updates on job openings and recruiting events at UFG.


Equal Opportunity Employer

UFG is an equal opportunity employer. All qualified applicants will receive consideration and will not be discriminated against on the basis of race, gender, sexual orientation, gender identity, disability, protected veteran or any other protected status. If you need a reasonable accommodation for any part of the employment process, please email humanresource@unitedfiregroup.com to provide the nature of your request. Only inquires for an accommodation will be responded to. For more information on rights protecting job applicants, click here: Equal Employment Opportunity (EEO), Employee Polygraph Protection Act (EPPA), Family and Medical Leave Act (FMLA).

To maintain integrity in our hiring process, UFG voluntarily participates in E-Verify. Click here for more information: E-Verify (English) E-Verify (Español)